STIHL, Inc’s sales and customer service is a worldwide network of 41 sales subsidiaries, 120 importers, and more than 54,000 dealers.
Existing structures and their modern, growing product portfolio posed a challenge for service, while increased digitization created new challenges for sales. A central solution was needed, so STIHL developed OneCRM, based on Microsoft Dynamics 365 Sales. Dynamics 365 brings customers, dealers, sales subsidiaries, and STIHL headquarters closer together.
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