Microsoft Teams has grown to be the tool that companies rely on to communicate and collaborate. As employee adoption rates increase, and more of the enterprise is shifted to Teams, what is the economic impact on the business? This research from Forrester provides a framework for assessing the potential impact of Microsoft Teams on businesses.
Increased productivity for employees and the enterprise, efficiencies from process automation, and cost saving from a reduction in help-desk tickets are just some of the emerging impacts that were observed.
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